Aura Capital Financial
Important
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(+91) 9893092162

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SEBI Reg. No.

INH000020013

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BSE Enlistment No

6520

SEBI Reg. No

INH000020013

Grievance Redressal / Process

Terms and conditions of Research and Recommendation Services are detailed in the terms and condition document. Please refer to the same for details.

  • Investors will be treated fairly at all times
  • Complaints raised by Investors will be dealt with courtesy and in a timely manner
  • Queries and Complaints will be treated efficiently and fairly.

Grievance Redressal / Mechanism

Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.

  1. Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Research Analyst. Alternatively, the Investor may call on +91 9893092162 - info@auracapitalfinancial.com
  2. A letter may also be written with their query/complaint and posted at the below mentioned address: – 106, Milinda Manor RNT Marg Opposite Central Mall, Regal Square, Indore M.P. 452001
  3. Clients can write to the Research Analyst at service@auracapitalfinancial.com if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching the Research anaylst.

In case of any grievance customer can follow below mentioned grievance redressal hierarchy :

DesignationContact Person NameAddressContact No.Email-IDWorking Hours
Customer CareMiss Shruti Pal106, Milinda Manor RNT Marg Opposite Central Mall, Regal Square, Indore M.P. 4520019893092162service@auracapitalfinancial.com10 AM to 6 PM
Head of Customer CareMiss Shruti Pal106, Milinda Manor RNT Marg Opposite Central Mall, Regal Square, Indore M.P. 4520019893103263service@auracapitalfinancial.com10 AM to 6 PM
Compliance OfficerMr. Nilesh Kushwah106, Milinda Manor RNT Marg Opposite Central Mall, Regal Square, Indore M.P. 452001 service@auracapitalfinancial.com10 AM to 6 PM
CEOMr. Nilesh Kushwah106, Milinda Manor RNT Marg Opposite Central Mall, Regal Square, Indore M.P. 452001 info@auracapitalfinancial.com10 AM to 6 PM
Principal OfficerMr. Nilesh Kushwah106, Milinda Manor RNT Marg Opposite Central Mall, Regal Square, Indore M.P. 452001 info@auracapitalfinancial.com10 AM to 6 PM

. In case you are not satisfied with our response you can lodge your grievance with SEBI at https://scores.sebi.gov.in/ or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI office on toll free Helpline at 1800 22 7575/ 1800 266 7575.

After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal.

For more details about the ODR mechanism, fees, timelines etc., you may read the master circular released by SEBI titled: “Online Resolution of Disputes in the Indian Securities Market” available at the following link: https://www.sebi.gov.in/legal/master-circulars/aug-2023/online-resolution-of-disputes-in-the-indian-securities-market_75220.html

ODR Portal can be accessed via the following link – https://smartodr.in/

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